General Disclaimer

Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by the following disclaimer, along with our terms and conditions of use. The information found on this website serves general information purposes and is provided by www.selfworkspsychology.com.au, the SelfWorks Psychology website.

While we strive to maintain the information's accuracy and currency, we do not make any representations or warranties, whether express or implied, about the completeness, accuracy, reliability, suitability, or availability of the content for any purpose. Your reliance on this information is at your own risk, and you should conduct your inquiries to determine its suitability for your intended use.

Information we collect

We collect Personal Information primarily to facilitate the provision of psychological services and the operation of SelfWorks Psychology. This information is used for various purposes, including contacting you to discuss our services, scheduling appointments, billing, identification, authentication, coordinating with other healthcare providers with your consent, and maintaining internal records.

Personal Information is collected when you submit an inquiry via our website form, register for our online booking system (Power Diary), contact us via email or phone, or when we receive a referral for your benefit. This data may encompass your name, gender, address, email, phone number, Medicare or insurance details, and banking information. The data you provide about yourself is used exclusively to deliver the requested services during your engagement with us. We do not share this information with external parties without your explicit consent. This information is retained to document the sessions' progress and facilitate the psychologist in delivering relevant and well-informed psychological services.

We may also collect data for the purpose of website delivery, including browser type, operating system, and web pages visited. This information is used for aggregated statistical analysis and systems administration purposes, and we do not attempt to identify users' browsing activities, except where mandated by law.

Your personal information is retained only for as long as necessary for the purpose for which it was collected or as required by law. Afterward, it is securely destroyed or de-identified.

The way we use information

We never employ or share personally identifiable information submitted online in ways unrelated to the ones described above, except in the following circumstances:

• In situations where sharing information is necessary for investigating, preventing, or taking action against illegal activities, suspected fraud, potential threats to individuals' physical safety, violations of the Terms of Service, or as legally required.

• In the event of SelfWorks Psychology being acquired or merged with another company, we will notify you before your information is transferred and subject to a different privacy policy.

In certain countries, local legal regulations may require us to treat some or all other data as "personal data" under applicable data protection laws. In such cases, we process other data only for the same purposes as "personal data" under this Privacy Policy.

Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behavior. Cookies enable websites to customize their settings according to your preferences. They do not access personal information stored on your computer, such as your name, address, email, or phone number. While most web browsers automatically accept cookies, you can modify your browser settings to reject cookies, although this may limit your full experience of our website.

Our website uses cookies for website traffic analysis and to enhance the visitor experience. Cookies may also be used to display relevant ads to website visitors through third-party services such as Google Adwords, Facebook, and AdRoll retargeting. These advertisements may appear on our website or other sites you visit.

Website Analytics

www.selfworkspsychology.com.au employs Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with other data held by Google. We utilize Google Analytics reports to gain insights into website traffic and webpage usage. By using this website, you consent to the processing of your data by Google as described in Google's Privacy Policy and for the purposes specified above. You can opt out of Google Analytics by disabling or refusing cookies, disabling JavaScript, or using Google's opt-out service. Our website may also use other third-party analytics software to analyze website traffic and page usage.

www.selfworkspsychology.com.au may also utilize interfaces with social media platforms such as Facebook, LinkedIn, and others. If you choose to "like" or "share" content from this website on these services, please review their respective privacy policies. If you are a member of a social media site, these interfaces may allow the social media site to link your visits to this site with other Personal Information.

Links

Our website may contain links to other websites for your convenience. These links do not constitute sponsorship, endorsement, or approval of these websites. We are not responsible for the privacy practices of such other websites. When you leave our website, we advise you to read the privacy statements of each website that collects personally identifiable information. This privacy policy solely pertains to information collected on this website.

Use of Third-Party Service Providers

We collaborate with third-party service providers in Australia and worldwide, such as our web host, data backup, and payment provider, which we allow access to Personal Information. These providers use this information solely for the purposes for which they are engaged. We minimize the personal data utilized by these services and ensure that they process your data in compliance with relevant regulations. When we share personal information with companies that perform services for us, such as specialized information technology companies or other contractors, we require these companies to protect your personal information diligently, consistent with our own practices.

Our Commitment to Data Security

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, thereby preventing unauthorized access, maintaining data accuracy, and ensuring correct data utilization. When using our online booking platform, you will be prompted to create a unique password for accessing your account, and it is your responsibility to safeguard your login information.

While these safeguards help protect against unauthorized access and maintain data accuracy, we cannot guarantee that your information and data will be completely secure from intrusions and unauthorized release to third parties. If you wish to change your details, please contact us in writing via email. All information received from our customers is protected by our secure server. Our secure server software encrypts all customer data before it is sent to us. Additionally, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Disclosure of Your Information

We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions apply. For example, disclosure of your personal information may occur in the following circumstances:

• When authorized or required by law, such as disclosure to government departments and agencies like the Australian Taxation Office, Centrelink, Child Support Agency, or courts under subpoena.

• In cases where the public interest demands it, such as when a crime, fraud, or misdemeanor is committed or suspected, and disclosing this information is justified, even if it contravenes the customer's rights to confidentiality.

• When we have your consent, which may be implied or expressed, verbal or written.

Correction and Access

If you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details below. We will make reasonable efforts to promptly correct any information found to be inaccurate, outdated, incomplete, irrelevant, or misleading. Please be aware that, in certain situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will inform you as soon as reasonably possible, providing reasons for our refusal and any available mechanisms for addressing the refusal. If we can provide access to your information in an alternative form that still meets your needs, we will take reasonable steps to provide such access.

Overseas Disclosure

We may store personal information overseas. When we disclose your personal information to the third parties mentioned above, these parties may also store, transfer, or access personal information outside of Australia. Unless we seek and obtain your consent for overseas disclosure of your personal information, we will only disclose your personal information to countries with laws that protect personal information in a manner substantially similar to the Australian Privacy Principles. Alternatively, we will take reasonable steps in the given circumstances to ensure that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

Concerns

SelfWorks Psychology is committed to achieving a fair resolution of any complaint or concern about privacy. If clients have concerns about the management of their personal information, they may contact SelfWorks Psychology at contact@selfworkspsychology.com. Upon request, they can obtain a copy of the Australian Privacy Principles, which outline their rights and the handling of their personal information. Ultimately, if clients wish to lodge a formal complaint regarding the use, disclosure, or access to their personal information, they may do so with the Office of the Australian Information Commissioner via phone at 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us, or by mail to: Office of the Australian Information Commissioner, GPO Box 5288, Sydney, NSW 2001.

CHANGE IN PRIVACY POLICY

To ensure our privacy policy remains up-to-date, this policy is subject to change. We may modify this policy at our discretion, and all modifications will become effective immediately upon our posting of the changes on this website. We encourage you to periodically review our privacy policy for any updates or alterations. If you have questions or concerns at any time about our privacy policy or the use of your personal information, please contact us, and we will respond within 72 hours.